JOBS

Are you driven by passion for innovation, service and people? Join our global team and take the opportunity to learn and grow.

We offer a wide-range of rewarding careers in a global environment with challenging work and many opportunities to learn and grow in areas including engineering, R&D, finance, marketing and sales.

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Our staff’s commitment to the business, their passion and desire to make an impact reflects the strong corporate culture that ties our global branches together. Many of our people have been with us for over 20 years.

The positions posted below are continually being updated so please check back regularly!

Electronic Alarm Service Technician for Help Desk – Bilingual

Electronic Security Company, Pacom Systems is currently seeking Bilingual Electronic Alarm Service Technician for Help Desk (Tiers 1 & 2) – 40 hours (first shift) M-F (subject to expansion) for the Sarasota Pacom Facility.

Must have 2 or more years of Electronic Alarm Service experience coupled with relevant qualifications, superior customer service attitude and have advanced written and spoken communication skills, in both English and Spanish.

Pacom Systems is a well-established global software based electronic security company and part of the larger Stanley, Black and Decker group of companies.

Overall Purpose

Providing telephone, e-mail and/or remote support to Resellers and/or End User Customers in order to answer technical queries, diagnose and resolve faults, and maintain customer satisfaction.

Key Accountabilities

Providing specialized technical support by telephone, email, and/or remote desktop connection.
Developing and maintaining knowledge and skill in supported products and in those products associated with supported products, as required.
Negotiating timeframes for solution implementation with clients and updating clients on progress during problem resolution.
Identifying more complex technical issues for escalation to Senior Technical Support Engineers by effectively using the pre-established escalation processes.

Minimum Requirements

PC / Server OS and Database Skills.
Problem analysis and problem solving skills.
Bilingual (English and Spanish mandatory)
Experience in electronic security products.

Experience in Pacom electronic security products highly desirable.

If you have the passion and drive to be a success in this role; please respond with Cover Letter, Resume and any relevant additional information to hr.americas@pacom.com

Do not contact the Pacom office directly.

Please no recruiters.